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Privacy Policy

Effective Date: 02-12-25.

Terms & Conditions

Welcome to MISHKA LUXE (“we”, “our”, or “us”). By accessing or using our website www.mishkaluxe.com (“Website”), purchasing our products, or engaging with any of our services, you agree to comply with and be bound by these Terms & Conditions (“Terms”). Please read them carefully before using our Website.

  1. Use of the Website

By using our Website, you confirm that:

  • You are at least 18 years of age or using the Website under the supervision of a parent or legal guardian.
  • You will use the Website only for lawful purposes and in accordance with these Terms.
  • You will not misuse the Website, attempt unauthorized access, or engage in any activity that may disrupt its functionality.
  1. Product Information
  • We strive to display product details, specifications, and pricing as accurately as possible. However, minor variations in colour, appearance, or design may occur due to screen differences or product handcrafting.
  • All lab-grown diamonds sold by MISHKA LUXE are authentic, certified, and graded by recognized gemological laboratories (where applicable).
  • Product availability is subject to change without notice.
  1. Pricing and Payment
  • All prices listed on the Website are in Indian Rupees (INR) unless stated otherwise.
  • Prices may be updated based on market conditions, changes in input costs, or promotional periods.
  • We accept payments through approved and secure payment gateways.
  • Orders will be processed only after full payment is received.
  1. Order Acceptance and Cancellation
  • Order confirmation is subject to successful payment, product availability, and verification of information provided.
  • We reserve the right to cancel or refuse an order for reasons including:
    • technical errors,
    • incorrect pricing,
    • suspected fraudulent activity,
    • incomplete or inaccurate information.
  • If an order is cancelled by us, any payment received will be refunded to the original method of payment.
  1. Shipping & Delivery
  • Delivery timelines are estimated and may vary depending on product type, customization requirements, or external factors such as logistics delays.
  • We will provide shipping updates through email or SMS.
  • Risk of loss or damage to products passes to you upon delivery.
  1. Returns, Exchanges & Refunds

Our return and exchange policy will be clearly outlined on the Website. Customers are responsible for reviewing eligibility before requesting any return or exchange.

  • Customized or engraved jewellery is generally not eligible for return.
  • Returns must include original invoices, certificates, and packaging.
  • Refund processing timelines may vary based on payment method and banking procedures.
  1. Intellectual Property Rights
  • All content on the Website, including images, logos, text, graphics, product designs, and layout, is the exclusive property of MISHKA LUXE or our licensors.
  • You may not copy, reproduce, distribute, or modify any content without written permission.
  1. User Accounts
  • You are responsible for maintaining the confidentiality of your account login information.
  • You agree to notify us immediately of any unauthorized access or breach of your account.
  1. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Website or products.
  • We do not guarantee uninterrupted or error-free access to the Website.
  • All jewellery characteristics such as weight, dimensions, and clarity ratings may slightly vary due to the nature of craftsmanship and gemstone properties.
  1. Fraud Prevention

We reserve the right to recover the cost of goods, collection charges, and legal fees from individuals involved in fraudulent transactions or misuse of the Website. We may also initiate civil and/or criminal proceedings where appropriate.

  1. Jurisdiction

All actions, disputes, or claims arising from or related to these Terms shall be subject exclusively to the courts of India.

  1. Changes to These Terms

We may update or modify these Terms & Conditions periodically. Any changes will be posted on this page with an updated “Effective Date”. Continued use of the Website signifies your acceptance of the revised Terms.

  1. Contact Us

If you have questions or clarifications regarding these Terms & Conditions, please contact us through the details provided on our Website.